Refund policy

RETURNS & EXCHANGES

Our goal is for every customer to be totally satisfied with their purchase. If it’s not the perfect match for your wardrobe, we are happy to help you with a return.

  • The Return Window: We accept return requests within 14 days of your package being delivered.

  • The Condition: Because our silk is a delicate luxury item, bandanas must be returned completely new, unworn, unwashed, and in their original, pristine condition - in the original Apashka box.

  • How to Start a Return: To initiate a return, please contact us at info@apashka.com with your order number. Once we confirm your return, send the item to our return address: Apashka – Zukowska Magdalena, Piazza dei Daini 4, 20126 Milano MI, Italy. Please include your order number inside the package.

  • Return Shipping: Please note that return shipping costs are the responsibility of the customer, unless the item arrived damaged. We recommend using a trackable shipping service, as we cannot guarantee receipt of untracked return packages.

  • Return Fee: There is no return fee.

  • Exchanges: We do not offer exchanges.

  • Cancellations: We work quickly to hand-package and dispatch your order directly from our studio in Milan. Because of this fast turnaround time, order cancellations or modifications can only be processed before your item has been shipped. If you need to change or cancel an order, please email us immediately at info@apashka.com with your order number and we will do our best to accommodate you.

 

Damages and Issues

Please inspect your order upon reception and contact us immediately at info@apashka.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it: unworn, unwashed, and in its original, pristine condition, in the original Apashka box.

 

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Delivery charges on withdrawal: If you withdraw from your purchase within the 14-day period, we refund the price of the item and the original standard delivery charge you paid. If you chose a delivery option more expensive than our standard delivery, only the cost of standard delivery is refunded. Return shipping costs are paid by the customer unless the item arrived damaged, faulty or incorrect.

CONTACT

Apashka is operated by Zukowska Magdalena, P. IVA IT14785260960.
Address: Piazza dei Daini 4, 20126 Milano MI, Italy
Phone: +39 351 686 9242
Email: info@apashka.com
Customer service is available Monday to Friday, 9:00 am to 5:00 pm (CET). We reply within 24-48 hours on working days.