Orders & Shipping
How much does shipping cost?
Shipping fees are calculated dynamically at checkout based on your specific global delivery address and the shipping speed selected. You will be able to see the precise shipping total for your order before finalizing your purchase.
When will I get my order?
All items are shipped directly from Milan, Italy. Delivery times vary depending on your specific global location. We partner with premium international couriers to get your package to your doorstep safely, securely, and as promptly as possible. The moment your order leaves our studio, you will automatically receive a shipping confirmation email containing a live tracking link.
Will I have to pay customs duties or import taxes?
For EU Customers: No, all orders are shipped from Milan, Italy, so no customs duties apply within the European Union.
For US & International Customers: Orders shipped outside the EU may be subject to local import duties and taxes implemented by your country's customs authority. These fees are determined at the point of entry and are the responsibility of the customer. (Note: US orders under $800 are typically exempt from import duties).
Can I cancel my order?
We work quickly to hand-package and dispatch your order directly from our studio in Milan. Because of this fast turnaround time, order cancellations or modifications can only be processed before your item has been shipped. If you need to change or cancel an order, please contact us immediately using the contact form or send an e-mail to info@apashka.com with your order number and we will do our best to accommodate you.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and Klarna for flexible payment options.
Products & Quality
Where are your products manufactured?
Every single piece is proudly, authentically made in Italy. All of our signature, high-energy designs are originally created by the brand owner in our Milan studio. From there, they are printed and brought to life by master textile artisans on the historic shores of Lake Como, Italy.
Are your designs original?
Yes. Our core designs are original to Apashka. We sometimes use AI-assisted tools to create high-quality product visualizations and creative concepts to showcase our designs, but the artistic heart of every Apashka piece is original, authentic design.
Do you offer custom designs or bulk orders?
Yes, we love bringing unique visions to life! We offer custom design and branding options for orders of 10 pieces or more. Whether it's for a special event, corporate gifting, or a custom pattern for your brand, please contact us using the contact form or directly at at info@apashka.com with your project details (including desired quantity and timeline), and we will get back to you with a quote and production feasibility.
How do I care for my silk bandana?
Because Apashka bandanas are crafted from premium silk, they deserve a little extra love to keep their colors high-voltage. We recommend dry cleaning or gentle hand-washing in cold water with a mild, silk-friendly detergent. Avoid twisting or wringing the fabric. Lay it flat to dry on a towel away from direct sunlight, and iron on a low heat setting on the reverse side of the print.
Returns & Exchanges
What is the return policy?
Our goal is for you to be totally in love with your purchase. If your bandana isn’t the perfect match for your wardrobe, we are happy to assist you with a return.
- The Return Window: You can request a return within 14 days of your package being delivered.
- The Condition: Because silk is a delicate luxury material, items must be returned completely unworn, unwashed, and in their original, pristine condition - safely tucked inside your signature Apashka presentation box.
- Return Fee & Shipping: Return shipping costs are the responsibility of the customer. Please note that a €6 return processing fee will be deducted from your final refund (this fee does not apply if the item arrived damaged or faulty). We highly recommend using a trackable shipping service, as we cannot guarantee receipt of untracked packages.
- Exchanges: We do not offer direct exchanges. If you want a different style, simply return your item for a refund and place a new order online.
- Sale Items: Please note that all sale or promotional items are final sale and cannot be returned.
How to Start: Simply drop us a line using our contact form or directly at info@apashka.com or using our contact form with your order number, and we will guide you through the next steps.
What if my item arrives damaged?
We strive for perfection in every package. If your item is defective, damaged, or incorrect upon arrival, please contact us using our contact form immediately at info@apashka.com with photos of the issue. We will evaluate the problem and make it right.
Still have questions?
We’re here to help! If you couldn’t find the answer you were looking for, please reach out to our team using the contact form or directly at info@apashka.com. We aim to respond to all inquiries within 48 hours.